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Vital policy clause ignored by FOS, that Ins Co had previously ignored and not sent to FOS. Urgent, can anyone help me? Policy additional explanation ignored by FOS. Does anyone know if it is possible to get a FOS Ombudsman’s Final Decision reconsidered or made Provisional without Judicial Review, when the insurance company had assessed on the wrong policy clause? I have to decide this week. The insurance company admitted just before an Ombudsman considered my case a clause that strongly helps my case. I had several times emailed FOS to point out that the policy documentation was not complete. Now just before deadline to accept/reject Final Decision, it has only just admitted to a stronger policy clause, that unambiguously means that the reason they gave for denying my claim (derived from misquotes against me) is in fact a reason for accepting it. Also the Ombudsman, without giving any reason, ignored my evidence that the Adjudicator had accepted with reasons was strong. And despite my proof that the Ins Co misquoted the written evidence I submitted, the Ombudsman supported the insurance company's evidence that the Adjudicator had stated was irrelevant and flawed. (The policy explicitly excludes my taking the insurance company to court over the claim). Thank you.
