Hi, i dont know if this is the correct section to post this but i so need some help as i dont know what to do with this at all, we got in arrears with our mortgage and were paying it off etc in may last year the bank offered to consolidate it what we agreed to, but we believed they knew best even though the balance was little in our view but was more in their records so we took it that they were correct and we were wrong in the balance, at the end of the day we trusted them, in october of last year i was just checking receipts etc and noticed that one receipt had the wrong account number on it, it was not our account number, this was dated in the march as i made two payments in that month two months before the call to consolidate, i contacted the mortgage bank about this that a cash payment made in the march of 2014 had a different account number on it not the mortgage account number for us, they claimed it was in what they class as their holding area and they shall refund it to us, this has been going on now since we noticed this , but everytime we are pushed from one to another and have to go through all the rubbish again but they tell us they have located it and its all in hand............. Well till today, as yesturday a lady i spoke to asked me to call her for our bank details so they can refund this amount into our account etc, so i called with the information they asked today , now the gentleman i gave these details to claims he can not locate this payment?? but all the other staff we spoke to were able to locate this missing money, then he claimed "well it must of gone on your account" my arguement was "How can a payment with the wrong account number on it an account number that is non exsistant (as i was told by the bank) and the funds have been located in this so called holding area of funds that are assumed lost till claimed, suddenly go on to our account in april last year? when we only noticed this in the october last year 7months later? and was confirmed they have it in what they call their holding area, , i have told them i do not buy this at all, and what he said is rubbish, now do i need to see a solicitor about this missing payment as it is for £1,000 so it is quite a bit, as i am stressing out over it and its making me ill, at the time of the consolidation i made our balance £1,300 but they claimed it was £2,300 but we honestly believed they were correct till we noticed this wrong number in one of our cash payments, ifeel they do not want to pay it back as i have also told them we want the interest on it also as its been nearly 14mths in their holding area, im so sorry to ask for help but all we have got is the run around by this bank , as i said all the others were able to locate this payment except this person today and he also claims he can not go back that far , thank you for reading this it means so much to maybe get some advice of what to do . as it is upsetting me alot