Hi,
Currently, a member of my family is sat on a broken down coach, which is supposed to have arrived at Heathrow. He has missed his flight, and will have to try and book one for tomorrow.
According to the conditions of carriage: http://www.nationalexpress.com/help-and-advice/about-us/conditions-of-carriage.aspx
and
He allowed 6 hours between scheduled arrival and the flight departure. Would a hotel room at Heathrow overnight be considered a reasonable and foreseeable loss?