Quick question guys, does a verbal contract exist? Reason i ask, in May i was told if i pre order the xbox one now my current Xbox price would remain frozen and stay the same price to trade in when xbox one is coming out.i got out my £20 and pre ordered. Because i knew if i didnt the closer i got to the xbox one coming out the less my 360 would be worth less. i pop in today to try and arrange bringing my console in to be checked its working ready for Xbox one release, and im told that my "frozen price" offer does not exist anymore. I stated that the reason i preodered was due to this offer. and as it doesnt exist i feel like ive been miss sold a product. the store basically passed the buck on head office, then tried blaming Christmas temps saying they were confused. i advised i pre ordered in MAY so it wasn't Christmas temps. Then one of the guys advised he has a business degree and that a verbal contract doesn't exist and unless it says it on my receipt theres nothing i can do. Funny thing is before i left they advised me that the trade in price has been frozen for the last 2 weeks. So what's different about them doing it again now verbally telling me and the same as when i pre ordered months ago! should of told them to give it me in writing grrr!! edit: trade in price was £60 in may, now £35 today :

Hi all, Ive got a question! Ive seen a few threads on the subject but not about my exact issue so any advice would be greatly received please. I don't want to say too much as its not 100% sorted yet but you'll get the idea. Oh and im also dyslexic so hope this reads ok. I bought a car just over a week ago from one of the UK's biggest car dealerships and on my journey home the car wasn't preforming as it should. I contacted the garage immediately and after some back and forward conversations and my local garage carrying out a full diagnostic test and inspection the dealership have agreed to pay my local garage to carry out the repairs and some other small problems that Ive found in full so I'm very happy with that. However when Ive looked over the original advert on Auto Trader the description states that the car has a leather steering wheel, multifunction steering wheel and cruise control. The car does have a leather steering wheel but no multifunction buttons or cruise control. Ive priced up the parts from my local dealership and a new multifunction wheel, cruise control indicator stalk, wiring harness and factored in 3.5 hours labor- - new wheel £490 including VAT - new cruise control stalk £80 including VAT - wiring harness £27 including VAT - 3.5 hours labor at £175 Total = £772.00. What do you suggest I do now? I am thinking I will email and send a recorded delivery letter the dealer principal stating what I have just found out above and that the car is not as described i.e. miss sold and would like them to fit the parts that where advertised or pay me the money it would cost to buy and have them installed. I would give this a couple of attempts then off to the small claims court via there online service if I had no success. So here is my main question, do you think I have a chance? I have the original advert clearly stating what was on the car so is it just a case of miss selling? Or what is my best course of action, i.e if they agree to meet me half way should I just accept that? Many thanks in advance. Jim

Can anyone advise whether CAG is advocating the reclamation of Mis-sold Packaged Account Fees?