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Hi, Alittle info about purchase. I brought a pair of Hoka trainers that cost £125 4 month ago, as I only used them indoors they was in exelent condition with no wear and tear before a hole appeared. I returned these shoes using milletsports freepost label on 9 jan 2014. I phoned last week and was told they hadn't received them but there was a massive pallet full of returns tobe processed. Phoned again today they say they haven't been received or i'd say they lost them, one of the 2. Now they tell me to go away and call royal mail and claim my £125 but the freepost label doesn't include insurance so I take it this is them ripping me off with terrible customer service ? I have the postage receipt from post office which it says " keep this receipt for proof of posting. What do I do guys as its £125 and I need these shoes due to having Avascular necrosis of the second metatarsal head I would be very greatfull of any help I can get on this if possible or am I doomed to lose £125. Kinds regards Mike Edit Royalmail stated as it was free post milletsports had already paid for the postage so any claims will be dealt with milletsports as they payed for the return postage on there account ?
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reg.05783665
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262 Uxbridge Road, Hatch End
England
HA5 4HS