On 20th August I sent a change of ownership document and a cheque for a microchip collar tab to Petlog. Since then I tried to ring them, but was put on hold for 30 minutes.
Eventually I got through to Canada and there wasn't any record of my notification or cheque but they would convey my message to UK.
My cheque was cashed on 23/11/2013 and I have emailed them twice since then.
I would like to know if my details have been added to my pet's information and when I will receive the collar tag - but nothing back.
There is a contact form on their website which I’ve tried to use, but they have a security phrase. I’ve had 8 attempts at this but it keeps coming up as incorrect – I don’t think I’ve typed it wrongly for 8 times.
There is a phone number but I'm not having much success getting through.