I have just redeemed a mortgage with Redstone/Melanite.
I tried to get a breakdown of the redemption figure they gave my solicitor, rang them, wrote to them, but they have not broken down the figure.
I calculate that it is roughly £2,000 more than it should be. (I have arrears and many charges added). Luckily for me I have been able to pay all that they asked for.
The mortgage has been redeemed now but I am not going to let this go.
I have written to them five times since 28th August 2018. Not even an acknowledgement of my complaint letters, and no breakdown of the redemption figure.
I have contacted FOS and told them the situation, but I have to wait eight weeks for Melanite to respond.
They are completely inefficient and I think are not complying with the rules. I definitely can say that they are not open and clear with their dealings with customers.
I'm not sure what I expect from this post, but, wanted to get it off my chest anyway!