Hello, I've recently found this forum extremely helpful. A couple of weeks ago my wife, in desperation to pay a bill, tried looking on some internet loan sites. Well as you can imagine, this led to broker's fees even though she said she clicked cancel at the last minute. Two companies have been contacted by phone, email and letter and have said they will give a full refund. Fingers crossed. But a third, 'CreditMaze', refused the recorded delivery letter we tried to send. We have just finally gotten them to answer their phone and they say that they can only give us back £30 of the £70 they took from our bank. They claim it's an administration fee. Is this true? Thankyou.