Hi Everybody, Not sure this is the correct place for this but as I bought the item from Curry's I thought it was the best place. I am after some advice regarding a washer/dryer that is protected by a 12 month Mastercare support agreement. The washer dryer is 8 years old but we have always been protected by Mastercare and they have always fixed the problem throughout the years. However a few weeks ago we had a the common problem of the dryer not getting hot and requested an engineer to come out and clean the condenser. If this was an easy job I would have done it myself, but it is buried at the bottom of the washer dryer and we have been told not to do the job ourself. Anyway, he found a piece of plastic in the pump and claimed this was the problem. We asked him to clean the condenser and he said "no". We were not surprised when the dryer was exactly the same and on the first wash after he left the drum started making a loud noise so we reported both faults. On the second visit (12th November) he said we can still use the washer but we need a new drum. He also ordered a new condenser and said there is no need to clean the condenser as a new one is coming. The day after he ordered the drum and condenser I got a text saying they were out of stock and we would be contacted when they come in. I have used the washer a few times but it is getting nosier and nosier and it really is not washing clothes very well. I rang today for am update and they said there is no expected date for the drum, so i asked if they can send an engineer to fix the condenser, and this is where i need advice... She told me I can not have an engineer because I have already had two visits with the same problem. Despite explaining that neither of them actually bothered to empty the condenser, she was adamant that no visit can be booked and I need to speak to my home insurance company and ask them to fix the problem. I have never heard this rubbish before and doubt it is true but she would not budge. The new condenser is also out of stock and I will have to wait for it to arrive. I am basically without a washer or a dryer, no engineer can be booked and they have no date of when the machine will be fixed. The agreement says "For the life of your support agreement we will carry out as many repairs as your product needs" it makes no mention of two visits only. I can not find on the warranty an explanation of how long they have to fix the problems which is already becoming an inconvenience. Does anybody know what a reasonable time to fix the problems is? I have been offered another 12 month agreement which is due to start next month but do not know if I should take out the cover. I hope I explained my problem properly Kind Regards Jimbo

Totally disgusted in 1st claim against my policy in 8 years. Machine broke, called 5.8.14 no engineer until 12.8.14 said I need new drum. lots of calls to Know How and Hoover to be told on the 26.8.14 by Know How that I had been let down on so many points that she requested that my machine be written off (backed by a Manager) more calls to see when I could get a new machine. Then on 28.8.14 engineer phoned to say he was at my house to do repair, I advised him what I had been told by Know How 2 days previous. Now turns out that they have classed me as refusing a repair and write off has been cancelled and engineer now on holiday until 15.9.14 so I will have to wait. I have spent lots of time and money on all these call and I am having to pay to wash a family's washing since 4.8.14. It's like they are on a bonus if the only have to do a repair the glee in his voice was sickening. Never again will I recommed Currys or Mastercare and will avoid a Hoover product at all costs!

Hi I've not been able to find any info regarding this Insurance... Does this look like PPI ? (£2000+) cca_hpa.pdf