Showing results for tags 'lost number'.
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Hi all, we have an ongoing issue that is causing us significant stress and if anyone can provide us with either a likely route for resolution and / or compensation, we would greatly appreciate it. Vodafone has lost my wife's number while porting it over from her previous supplier (initially it worked for 2 weeks, before stopping) and she has been un-contactable on it for 5 weeks. As she is pregnant this is an important line of communication with health professionals (amongst many other people) and vodafone’s unresolved error has been causing her further stress. As she is not well, this is particularly unwelcome. Furthermore, when we have pursued this query with vodafone customer services representatives they have: a. Lied, often saying they or their manager will call back that day or soon. This has happened about 5 times with only one returned call. b. Said the problem will be rectified within 5 days (numerous times, at least 3). c. Been rude and hung up on her. d. Refused to give us individual contact details so we can speak with one, informed person and hold them to account. While problems occur, Vodafone has handled this problem in a very poor manner and still no end is in sight, other than promises it will be soon fixed and they will call us back. I hope Vodafone do not treat other customers in this disgusting manner. Any advice on our predicament would be appreciated. Thanks.
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