Showing results for tags 'legal behaviour'.
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Dear All, Please I have a question regarding the behaviour of British gas, ie if they acted within the Law and if not, what can I do about it. 1) I have a debt of about £263 with British gas (£410 initially) 2) I set-up a payment plan of £50 on the 23rd of every month 3) For the month of June I didn't have the whole £50 (extra pressures) 4) I requested and GOT approval to pay £20 for that month 5) I got an email from them regarding a missed payment. 6) I raised a complaint since I contacted them before making the payment. 7) Before the complaint has been closed, they passed on my details to a Debt Collection Agency on the 23rd of July claiming they have not received any money for July. I feel they have broken the Law here but I really don't know. Please can anyone inform if they have and what I can do about it. Regards Donald
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