Showing results for tags 'la redoute redcats credit'.
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Hello, and pleased to have found this forum (via google) I have very occasionally purchased items from La Redoute, and always paid by credit/debit card. Recently I have received a letter from "redcats" telling my my credit account was in arrears and I had to pay 12£. I first thought this was a kind of mistake, but when I logged in to my e-mail I found this old, never opened e-mail, dating one month back: Needless to say I was quite shocked as I have never ever asked for a credit to be opened. Surely that is an attempt to [problem] me into getting a credit I never asked for? Is it even legal? I've sent them the following reply, in anger: (that was before I found your website) I am still angry as I'm typing this, and would greatly appreciate if anyone on this board could bring some light to these doubts I have: -Could I have possibly agreed to getting a credit, by ordering a cheap item on the internet? -Is this a blatant attempt to extort money out of unsuspecting or naive customers? -Is it even legal? -Was the way I replied sensible? Or should I have done otherwise, or even ignored this (don't want to ignore it though!) -Should I do anything else with this? Report this to the consumer authorities, ask for compensation, seek legal counsel, or just... pay up..? Thank you very much for any advise Yours kindly, Kyosanto
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