Bought a Hotpoint Condenser Dryer from these "people" back in November 2012, which was delivered and on the contract as NEW, despite the fact it was shop soiled, no manual and flimsily wrapped. Today it gave up the ghost, the drum isn't spinning, was making a loud clicking noise prior to this (only for the past 24 hours). I suspect the bearings have gone in the drum (as did our Hotpoint washing machine, around the same kind of time frame). My question is, with white goods, am I correct in thinking there's some expectation of "lifetime" with these things? Just over 18 months and it's gone, looking at another year plus to pay for this thing which is now useless. Wisely, I didn't bother with the OSC as I understand there is some backup in law towards repairs. I'll make inquiries tomorrow with Trading Standards regarding this but in the meantime, can anyone offer any advice? On a side note, when I pulled it out this morning to see if it was anything obvious I noticed one of the legs had been smashed off the underside. No sign of it where it has been installed in the last 18 months so can only assume it came from BrightHouse like that -- not much I can do that but just proves the crap they sell as new!! Cheers. PS .. this is the Skelmersdale store, who disputed the argument it wasn't new ... oh and also had to refund over £300 in OSC that wasn't removed despite a form being signed by the manager. I smell something fishy!