Good morning I am in a bit of a quandary regarding a B&Q Kitchen HomeFit installation that I ordered back in August 2013 and still is incomplete. When the installers arrived, they quickly determined some of the items that were ordered didn't turn up in the delivery, and that some of the items ordered (the panels) were from the wrong range. Some of the items were able to be delivered before the end of the installation, but others were not in stock. The installers did as much as they could, leaving me with two fridge freezers in the middle of my living room and a kitchen with a load of missing panels / exposed wires etc. That was three weeks ago. I have been continually told by the installation call centre at Preston Brook that the items are on their way every Friday (mysteriously they can't find out until half an hour before the contact centre closes so I never get my promised callbacks!) Then I call on the Monday to find out that either nothing turned up even though 380 were planned to (as I was told week one and three) or that the items turned up but were immediately allocated out again (as I was told week two). The call centre lady told me that there is a 200+ people back-log of orders for these panels (Santini Anthracite tall end panels). Every week I get an update that I must wait another week to find out if any arrive. It's a complete shambles! Several times I have been told that "the system is hopeless" and that "new systems - nobody gets taught how to use them properly". I have also had my suspicions confirmed that B&Q prioritise existing builds rather than outstanding ones to "save face"! That was the real shocker! I have also been overcharged for my tiling labour by about a third. I have outlined these in an email and follow up snailmail (recorded delivery) to the CEO Kevin O'Byrne but the problem is - I read online he is from DSG Retail! That's not exactly a good sign for a customer-centric CEO! This is the email: That was sent yesterday and a copy sent via snailmail today. I have yet to receive even a confirmation of receipt. Is there anything I can do next? Quite frankly I am getting to the point where I just want to swap the doors and panels for another range that is in stock, to get a finished kitchen (I put that to the call centre as an option but was quickly dismissed and told to be patient) I have been a member of CAG for a few years now but feel I only ever turn here for advice when things go wrong for *me* - I'm not sure how many "pearls of wisdom" I can offer in return for any help but promise I will pay more attention to the forums just in case something pops up! Many thanks Cazzajay