My wife recently joined a slimming help website called JustSlim. Initially they give you a 4 day trial where you can decide to continue with one of their various offers. The way the offers are perceived, by the way they are worded, makes it look like 1 month is £40 but take out a 12 month subscription and it is £15 per month and it has a little asterix explaining the saving based on a single month. It also offered a 30% discount code. My wife signed up, and applied the discount code which didn't work. She contacted them explaining this and asked then to just cancel the account. They replied and said they had fixed it and the discount would be applied. At the end of the trial period she had noticed that they had taken payment for the full yearly amount. Again she contacted them and the reply was surprising. They told her point blank she is not getting her money back as she took out the yearly subscription which is full payment up front. My wife went on to their forum after a few attempts at getting a refund and each answer was similar in that she agreed to join and is not entitled to her money back. I took a look on the website and I looked at how it is laid out and although if you look deeper at their offers it appears the full payment is taken but it is designed to fool you into thinking its a monthly option. I also looked at their cancellation policy which states you have 7 full days to cancel after payment is taken, 'provided you don't use the website'. My wife pointed this out and asked them to cancel her subscription and her account and remove any and all her personal data. The reply came back saying, 'Thank you for contacting us, your posts have been removed as requested'. They removed the posts only because she had made a complaint on their forum. Since contacting them they have been completely blasé about the whole issue and are adamant that no refund will be given despite their policy. My wife contacted them initially within the trial period to cancel and they replied by saying she would receive a the discount offer. She then replied on the day payment was taken, so she still had 7 full days to cancel. This was only yesterday but they are sticking to their guns and have stopped replying. She hasn't used their services since the payment was taken but I noticed today they are sending her 'daily updates' as if she is using their services. Sorry about the length of this 'question'. But what can we do about it?