I took out a hosting agreement with JustHost.com on 18th August 2009. I paid 47.52 by PayPal for two years webhosting which was renewable every two years thenceforth at the same rate. The confirmtion e-mail I received states: You have successfully signed up for a subscription to Just Host Hosting / Domain Package using PayPal. Your first subscription payment, for 47.52 GBP, has already been sent to Just Host Ltd.. ---------------------------------------------------------------- Subscription Details ---------------------------------------------------------------- Date of Sign Up: 18 Aug. 2009 Subscription Name: Just Host Hosting / Domain Package Subscription Number: S-8EY290936******** (my asterisks) Subscription Terms: £47.52 GBP for the first 2 years Then £47.52 GBP for each 2 years On 1st August 2011, I closed my PayPal account. On 11th August, one week before the renewal was due, I received an invoice for £174.75 for the next two years and that the amount was automatically deducted from my debit card. I checked with my bank, and sure enough, the amount had been charged to my account, seven days before the invoice date, the difference between my balance and available balance was the amount of the invoice). There are so many problems here that it is difficult to know where to begin. The agreement I took out was for £47.52 per two years renewable at the same price. It is unacceptable to increase the amount without consulting the customer, especially when the increase is by a factor of almost four. The agreement was via my PayPal account which had been closed. The amount invoiced was charged to my debit card without authority. The charge to my debit card was one week before the date of the invoice. I have tried to contact JustHost to find out what they are playing at but the staff on their 'live chat' refused to discuss billing or account issues, nobody answers the telephone, instead all billing and account enquiries are instructed to be submitted by e-mail and all e-mails receive automated garbage responses which show that no human has ever cast their eyes on them. Don't let the young woman with her hand to her ear in a listening gesture fool you, JustHost.com don't want to hear your problems, especially when it comes to getting the money back which they have xxxxx from you. And to be clear, JustHost.com, if you or your lawyers are reading this (which is highly unlikely, admittedly), you had no right to take £174.75 from my account and you did not have my permission. You did so secretly, in that by the time that you informed me that you were going to take it, you had already done so. And given that I was not given any option to refuse payment, it was done so by force. It was xxxxx. How can any of this be legal? To take four times the agreed amount out of somebody's account a week before they are invoiced and by a means which was not part of the agreement? The domain they host, incidentally, was bought many years ago and had a ten year 'lease' prior to transferring it to JustHost.com, so the charges are purely for hosting. My bank, LloydsTSB were initially very reassuring. I explained the whole story to two people - once on 11th August and again on the 12th. On the 12th I was told that I should phone back once the money had left my account. The next day, the 13th, it had. I phoned back and was told that because I had already had dealings with JustHost.com, there was nothing that the bank could or would do to help - even though I had explained all this previously. I have attempted to cancel my account but I am still unable to get any response from them. JustHost.com are an American company with an office in the UK: Unit A2 Segenworth Business Centre Segenworth Road Fareham Hampshire PO15 5RQ But it seems impossible to actually discuss this issue with anybody. If it wasn't for having just found myself unemployed I would take this at a leisurely pace but £174.75 is the equivalent of two weeks rent. What can I do?