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Hi Everyone We are a computer company so on the other side of the fence so to speak. 3 Years ago we sold an HP Laptop brand new to a customer, In December 2013 we get an email to say it has gone wrong. The symptoms were very much like the problems that Hp and others suffer from, Overheating GPU chip. We wrote back and told him to ship it of for repair at our repair agents, Fast forward to 4th January 2014 we get an email from the customer saying that they have had it repaired and are now going to pursue against us for the repair cost,and possible refund of price,and on top of that our repair agent told them that we was liable for it up to 6 yrs after purchase!!!!!!!!!!!!!,,, No wonder why small businesses can't make money if they are liable for something long after they have sold it.. Now in the IT industry it is regarded that laptops have a lifetime of around 3 yrs so there fore our question is Is he entitled to any refund of repair costs? or can i say its 3 yrs old so no Fairly clued up on soga even used it ourselves over the yrs however FSB legal team say No he has no rights whereas soga says yes although ambiguous on how long should it last Many thanks for any help
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