hi everyone, this is only my 3rd sale on ebay, and i have been put right off. looks like i will be left out of pocket with an item damaged by an abusive buyer and a black mark against me. My buyer has over 100 +ve feedback for selling and 3000 +ve for buying but she is a complete nightmare, rude and uncommunicative. she insisted item wasn't as described but wouldn't properly explain the problem, claiming some clips were missing and reported me to eBay. i accepted the return on that basis, feeling pretty stupid for not checking the item properly - it hadn't occured to me that something might be missing as this is so rare these days, i was selling-on a lightfitting from a now bankrupt DIY store because it was too long to hang on my stairs. When i got the lightfitting back, there were spare clips in the box as you would expect. She has damaged the box by sending it back without any packaging (selotape ripped picture off box, box is now v dented etc), which would affect resale value, but frankly i don't want to risk this kind of abuse again - i am selling a few unwanted items to buy secondhand maternity clothes and baby items!!! i have suggested that she send me the postage and i will resend the item to her, given that she has damaged it. as you would expect she has refused but i am gettign no where with ebay and i am going to be out of pocket. i have reported her but this looks like a fruitless tasks going by the ebay community forum. eBay haven't ruled on this yet, but having looked around their community forum i can see that ebay usually find against the seller no matter what. They have quarantined my money from the sale and won't block the buyers emails to me, so in my view are helping her to harrass me. eBay defaults to 'no returns' and advertises Seller Protection, but it turns out they mean 'no quibble returns at sellers expense' i wouldn't have listed anything if i'd known they'd leave me in this position. can anyone offer any advice (other than sticking with NCT sales!!!!) Surely eBay at least have to ensure i am not out of pocket and offer some compensation for the damage? also does anyone know what it really means to have a ruling against you on ebay - do they share information with other multinationals for example? just wondering if they can make my life difficult when i'm buying/ selling elsewhere? Thanks