Hi ,
just a brief question ...
my parents , both over 70 and on pension are both gambling every penny and more on the fruit machines ( though as most addicts do they deny it ) and are regularly taking out Provident loans to support this ...
I reclaimed nearly £2k in bank charges for them which was gone within the month as well as over £2k of Provident loans ... they have been on the phone to the agent again this morning so no doubt more will follow !
I have told the agent several times that they are gambling the money and she said she wouldn't give them any more - but she has ! and keeps 'paying off' old loans to make new ones ( more interest and charges ! )
Do I write to head office as I told the agent I would if she carried on ? Or write to the ombudsman ? This agent regularly helps them make up excuses for why they need the money - including 'doing up the house' despite being told they no longer have any financial hold on the house and that I do all the maintenance etc.