My wife parked my car in an NCP car park in Ipswich for 15mins on 6th dec. She had some issues paying with her phone via Ringo. However, payment was made successfully as was confirmed by her bank statement. Yesterday we received a letter from Trace debt recovery for 160 pounds. We phoned NCP who said they sent letters (they didn't). We have finally managed to get them to allow us to appeal on their website, previously it was locked out. How should we appeal? I can attach a screenshot of the bank statement, but what explanation should I give. I've never had this happen before and it is keeping me awake at night it was a ZP serial number if that helps

Hi guys, question from a newbie. I have received a ticket from JAS Parking Solutions whilst in Staples car park in Ipswich yesterday, 28th Nov. It was attached to my windscreen and was issued for the following; 1. unauthorised parking, 6. not being on premises at time of issue I needed to collect a parcel from the post office and intended to use their parking, due to an unforseen road closure i could not do this and did not have change for the local pay and display. After 20 mins in the queue, i decided to use Staples car park to pop over the road and then buy something from Staples to justify the stay. Upon leaving the shop, i found the notice on the windscreen. Given that there are signs and i can make no appeal on that basis, i thought of contacting JAS as registered keeper, to say the driver had informed me of a ticket and we intend to pay £5.00 as a goodwill gesture to cover the loss incurred by JAS (ink, ticket, wallet and five minutes time of warden). Staples have suffered no loss as the car park was near empty and i parked away from the store entrance. I am thinking that the charge of £94.00 reduced to £56.40 for prompt payment is excessive and in no way constitutes a realistic estimated loss to either JAS or Staples. I would also point out that their warden had to see me leave the vehicle in order to issue the ticket, therefore, should they not have challenged me, given their duty is to mitigate loss to their company before resorting to issue of ticket? Any thoughts? Canon user

Recently on a visit to the Staples in Ipswich, I came out to discover I had a parking ticket. As I was running late I didn't have time to go back in the store to dispute this, so returned some hours later to dispute it with the manager there. He was a very unhelpful individual, and said I must have broken some of the T&Cs. I wrote to Staples customer service department, who although very prompt in their reply, said the car park was managed by a parking company and nothing to do with them. I wrote back several times to the customer service team saying it needed to be escalated higher up in the organisation, but got very polite I'm sorry there's nothing we can do replies. I found out who the director for the UK staples was and emailed him directly. Although I never got a reply from him, out of the blue I got another email from customer services saying that they will be contacting the parking company to get the ticket overturned. I don't want to post his name or email in a public forum, but contact me directly if you need to adopt the same approach.

Hi Received a letter today from Roxburghe for a Parking Charge Notice from Ipswich Hospital NHS Trust. It says that on April 22 at 2pm I parked without a valid or visible proof of payment. This is the first I have heard about it! It says I am now too late to pay the discounted amount or challenge this notice. The charge is £102 (60 plus 35+vat admin fees) It goes on to say that their client sent a registered keeper letter. This was never received. There was also no charge stuck to the window when I got back. I pay when I go to the hospital and am having difficulty remembering this exact day from 3 months ago but could only guess that the ticket I purchased blew onto floor or something similar as I always place on dashboard. Can anyone advise how I should proceed? Thanks