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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

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  1. UpOverTheEyeballs2
    Hi all, not sure if anyone's seen this before but this 145 page document appears to be a Provident Investor Day document. I discovered this whilst googling for some information about our favourite money lender. It's dated 2011 but the information is still relevant as it relates to their procedures Of note is how they define you, ie the Vanquis customer. Also p78 onwards details their debt collection timescale/procedure. It sets out what they do & when and when they escalate impaired debts. Makes interesting reading.

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