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Complaints to energy companies research report 2016 Publication date 22nd September 2016 Information types Reports and plans Policy areas Domestic consumers Electricity - retail markets Gas - retail markets Show Related links Ofgem publishes bi-annual survey on how suppliers handle complaints Latest data on volume of complaints 2014 wave of complaints handling survey Every two years we commission independent research to see how satisfied energy consumers are with how suppliers handled their complaints. This report produced by Quadrangle is the fifth survey we’ve undertaken. This survey is conducted within the context of falling complaints numbers. Data on complaints to individual suppliers shows that the volume of complaints is down significantly since 2014. Information from here >> https://tinyurl.com/ya6behjz Go to the bottom of the above link to read the open letters to each CEO of the big companies...
