Showing results for tags 'howdens'.
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I bought an oven and hob as ex display in the local branch of howdens. I gave them my new address. I got a carbon copy "delivery note" when I picked the item up (back in November) afterwards I received no monthly statement- bill- nothing. In fact, I was starting to wonder if a bill was ever going to come. anyway, at the end of last month a rather agressive letter came from their credit team. I rang immediately and said that I had received a grand total of zero bills from them- they said the delivery note was a bill- of course it's not a bill, its a delivery note. anyway, it turns out it was all down to confusion over addresses, all my statements were going to my old address. However, they did have my new address as the credit team wrote to me using it. I said I would get the money to them in cash when I next get paid- which is the 15th of Feb. I spoke to the manager, he was happy. He thought the matter was settled. I got a call from credit control on the 1st of this month, I told him I was going to pay on the 15th- when I get paid. so, I'm thinking all is in order. today, a heavy brown envelope drops through the door- a court claim. No LBA, no 14 days, just a big fat court claim including solicitor fees and court fee. I spoke to the guy on the 1st, the claim was put in on the 7th. mmmmm. what a great company to deal with. fools.
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262 Uxbridge Road, Hatch End
England
HA5 4HS