I joined Gymetc in November 2015, cancelled my direct debit in October 2016 after phoning the gym and being told I should cancel my direct debit. 2nd November 2016 my first letter from Harlands - I phoned them explained I had cancelled, I was told to phone the gym as they hadn't cancelled my membership. When calling gymetc said I should provide written notice of cancellation, I emailed them the same day asking them to cancel my membership and also mentioning I had contacted them by telephone in October. Another letter from Harlands 30th November 2016 adding more money onto what they say I owe - I again called explaining and they said they would get in touch with Gymetc as they hadn't received notification of my cancellation. I called Harlands a week later asking if they had a reply from the gym which they hadn't. They were chasing it. 10th January letter from CRS (Harlands) adding more fees. I again called and they we're again calling Gymetc to query. 8th February another CRS letter - the one where they threaten legal action. Since cancelling I found out I didn't start paying my 12 month contract until January 2016. I therefore believe I owe two monthly amounts to complete the 12 months, £21.99 x 2 = £43.98. I found CAG and started reading similar stories, I will no longer talk over the phone and have ignored text messages and calls since. I sent a letter to Harlands/CRS using a template I found on here. I offered £43.98 and a response within 14 days. I've received a letter today declining my offer of £43.98. It starts by saying cancelling my direct debit was not adequate notice of my intention to cancel. It mentions the case of the office of fair trading versus Ashbourne Management services ltd. It waffles on about all the charges and that I owe £196.48 but they would be willing to accept a reduced sum of £146.48. What would you advise I do next? Many thanks for your help!

hi looking for some advice - my daughter joined gymetc where she enjoyed attending until some unwelcome attention from a personal trainer has made her feel very intimidated. he messaged her and told her things he'd imagined with her when she made it clear she was not interested. He told her that ither people in the gym had mentioned how the two of them were getting along. She is a very naïve and sensitive 18year old girl and now does not want to go to the gym. I asked her to let me contact them but she doesn't want to get the PT into trouble (silly I know but she is a worrier) Her friends redcommended she canx the DD and just ignore till they go away Now we have a letter from Harlands stating she has now incurred a further £25 charge and as such is in £89.98 arrears under your memebership agreement you have promised to pay this debt. if you continue to refuse to honour that commitment we will have no option to take further steps ignoring our letters is only resulting in further charges being added if you do not contact us by 15th august your balance of 229.91 will be passed to a debt recovery company who will add fess to their account. So - do I contact the gym or Harlands? she'll pay for what she owes although I'm not sure how much that is, perhaps £25 but she isn't paying the rest and we need to formally cancel. I'm happy to detail exactly why the inappropriate actions of their employees has led to this thanks in advance