I am going to tell you of my problem with the marston group How they can be allowed to get away with wot they do is crazy . Firstly they operate a 0845 phone number which costs a fortune they don't pick up For ages most times I've called it's 7mins on hold till I get a agent then they are so rude, But wot I want to complain about is there online payment system two times I have used this and both times It says my payment had failed but the money is taken from my bank and put in holding account because they said I made mistake in information I gave , I then have to wait over Severn days for money to be returned to my account But I still have to make the payment again. I spoke to my bank and they said it should only be a mistake if I put in wrong details, and how cum they can still take money if a so called mistake is made, I fell they operate in a very dubious way, I have never heard of any company's taking money from account if a mistake is made if you make mistake they usually tell u so you can amend it, I don't think the payment should go from account so the bank is at fault as well, if you do have any dealings with this outrageous Company, pay the money into their bank over the counter. Something must be done to stop these company's having 0845 numbers to reach them they are makein a fourtune from these phonelines they say they hav over 1000 staff so why dos it take so long to answer phone I've spent nearly 20pounds trying to speak to them .