I recently had ATOS contact me, to tell me they have denied me a home visit because my of GP / ATOS requirements that I should of have a face - face to visit. The irony is , is that I did I ask him for a home visit but was refused without any reason and offered a phone appointment instead despite the fact he had never seen me ( i only registered a month before I got worse ) and was / still am housebound for some time. I had no idea at the time this wasn't considered appropriate as no one told me , and assumed it was fine because he was familiar with ATOS's rules and my medical history ( as I assumed most GPs are ) until ATOS told me otherwise 7 months later. During the phone consultation he surprisingly admitted not being familiar with ATOS's procedures ( although he had the info there but hadn't read it all ) so in response I reiterated what they had told me, just to make sure he knew , in addition to giving him their ph no and contact details . He concluded the consultation by telling me he was content do a letter for me based on what I had told him / history , and that he would phone up ATOS if required. After a month ATOS told me they still had not received a letter from him or a phone call , so I decided to write him a nice letter explaining this along with more input on my history and records backing it up to make life easier for him - still no reply or conformation so I was eventually forced to phone. When I did , I found out the letter had been done but was waiting to be collected , despite the fact he agreed to post it - because of my inability to travel. When I eventually did send the letter to ATOS , I not only had to do it once but three times , because they were apparently unable to find it in their system and even accused me of sending to the wrong address despite having recorded proof . Some 7 months later they miraculously find it - then hit me with this. We did receive a letter from your doctor , however the information was not accepted as he had copied on to us what you had told him. In the Healthcare professional's phone call to him recently, as he had not actually seen you to form his own opinion, he could not provide his own opinion to support your request for a home visit - it is insufficient evidence for a GP to copy on what their patient tells them without the GP being able to verify the information. If any one has any suggestions on how to proceed with this , and what course of action to take Id be interested to hear your replies. thanks, mike