Hi, I made a complaint to GoSkippy yesterday as they cancelled mine and my partners joint insurance because we got the date wrong for when his provisional licence started; they gave 7 days notice of cancellation. The mistake was unintentional but GoSkippy refused to let me amend the policy and pay extra instead opting to cancel the policy leaving me having to answer that dreaded question every time I apply for insurance from now on; they of course managed to charge me silly money for the cancellation as they said the mistake was ours and also told me I could reapply for a policy after ours was cancelled!!! I have a cart-load of no claims on another policy but this cancellation will still affect me badly so I want redress as this was an innocent mistake. As an aside, my partner today had a call on my mobile from Eldon asking him about an accident he has never had; he is a learner and has never had an accident and he has never given my number as a contact so what gives? I'm really not happy as what they have done is going to affect me financially for all time. Apart from going to the ombudsman which is next on the list, any advice anyone? I've read online they are terrible at dealing with complaints. Thanx

Hello I am new here but have been following these forums for a few months and think it is really good! I brought a car in sep13 and insured myself on provisional (as I was learning to drive still!) with a company called Go skippy. They were the cheapest at the time so didnt think too much about researching reviews never thought their could be such thing as bad car insurance! Now I passed my test jan14 and 'upgraded' my policy to full drivers licence insurance. Again no problems they waived the £30 policy change charge which I thought was nice. No insurance documents emailed as promised on the day so had to call them about a week later to get them emailed too me(I have still not received any paperwork from this company in the post todate!) they told me it would go up from £69 to around £150p/m which I was expecting... now the problem I pay creation finance monthly the £69 and have been every month since september I was told it would be up to around £150 and febuarys direct debit came out at £69 so I emailed in to go skippy they said it would be sorted.. I kept checking creation for another couple of weeks and no change so I emailed go skippy again and CC'd the name of the guy who replied last time I got a quicker response as I told them the monthly direct debit is going to be more than I can reasonably afford due to no fault of my own and was told it would definatley be sorted by the next direct debit.. March's payment cleared of £69 and to be honest I gave up and just left it prob not the best idea but hey ho have alot of things going on and dont have time to be chasing them every day. Now then april payment cleared of £69 and Today I have received a text from them saying there is a query with my policy call us urgently which is going to be this issue and I think they are going to make me pay like £230+ per month now so just want to know where I stand really before I call them? (sorry if this is the wrong place to post this)