In June 2011 Countrywide Residential Lettings (trading as Gascoigne-Pees) were asked to provide me with all information relating to the property they were managing on behalf of my Landlord. The request was a Subject Access Request under Section 7 of the Data Protection Act. They ignored my request until I sent a formal reminder to the manager, and asked for a £50 admin fee, the law only allowed £10 and I responded that I will pay the £10 asking for instruction how to pay it. After a month I had not heard back and took the complaint up with a manager. Eventually the file was given to me, outside the statutory time limit. Having checked through the file it was incomplete, relevant details had been marked out with black pen. I complained formally to the Information Commissioner's Office. The ICO responded to me in writing, and their finding was that Countrywide was unlikely to have complied with the Data Protection Act, it was also their belief that the company is unlikely to comply in the future and that guidance had been given to the company. In November 2011 I sent a letter to Countrywide, stating that I request compensation of £250 for the failure to comply with the Data Protection Act. The company chose to ignore this letter. In December 2011 a claim was issued in Northampton County Court, and in January 2012 Countrywide has been in contact with an offer of out of court settlement for £225. This offer has been accepted.