Hello all, I am new here and registered in the hope you can help me help my friend. She is a Mother of various aged children, is married, he is working, she is not. Approx 3 or 4 months ago she recieved notice that money had gone missing from her account. Various sums from £300-£500, totalling £1900.00 She was asked to fill out various forms, etc and they investigated her and her family etc. They came to the conclusion that no one in her family had anything to do with the theft of money and decided it was somehow stolen online. She was advised tthat the money would be refunded to her, and was asked to fill out a claim form. Now, this money, or a large part of it was rent money, and as such she couldn't pay the majority of her rent to her landlord. Her landlord was not sympathetic at all and put pressure on her to pay her rent. This she simply couldn't do, as funds were very limited, she has kids and other bills needed to be paid also. Needless to say, her kind landlord served an evitction notice on her due to non payment of all her rent. So, her bank keeps telling her she will be refunded but they do not know when. "it takes time". My friend has since moved out, into another house, has had to borrow off friends and family, (inc me), to live. She has been in finanical dire straites since this money has gone. The bank, STILL are saying it could take a few more weeks yet!!! This has been at least 2 months, probably 3, since the money was first discovered missing! What are the rules for banks to have to pay back money that was fraudulantly removed from an account, unknown to the account holder, and proven NOT to be the account holders fault? Is there are time limits? If there is financial hardship as a direct result of the loss do they have to help? Should they have paid the money back earlier? I hope you can advise please, as my friend is pulling her hair out and this is making her ill. As you can apprieciate, £1,900 is ALOT to have stolen! Thank you in advance. I see from the page on the FSA site it basically says the money should be repaid immediately? **above reasons