Showing results for tags 'fragrance'.
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Back in December last year I took out a two time subscription to the 'Discovery Club' which was supposed to deliver perfume samples every quarter. I only received one, and realized recently that they had never sent the second one and three months had definitely passed. I contacted them and they admitted they needed to refund me for one, but cannot because in the mean time I have gotten a new bank card so they cannot 'refund' the card. Instead, they have now sent me a new discovery club package which I've told them several times I don't want. In the meantime waiting for the promised refund I went over my overdraft and accrued fees and am now really ticked off. Seriously, people change bank cards all the time - how can they not have some system to deal with that? My account number/address remains the same. I am also really annoyed that they did not 'notice' the fact that they hadn't sent my order until I did some months later and would have happily kept my money for doing absolutely nothing had I not called them on it. What can I do? I quite fancy a bottle of the actual perfume I use, which I think would be an appropriate apology given the amount of emails/effort I've expended on this stupid thing with stupid people who clearly don't know what they're doing so far. Aaaarghhhh - someone help me!
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