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A foreign business man comes to London for a conference and before leaving his country he told the host that he would stay two more weeks to enroll on a short course they held. He arrives and after the confence he started the course after paying the full fees. Three days into the course they terminated his enrollment on the basis that he did not have a student visa. He went to the home office where he was told that he did not need one since his entry visa does not forbid him from taking short courses. The problem is he has to leave on Saturdy and he missed three days of the course. The course is of no use now and he is obliged to stay on his expenses or pay extra money to return before his flight reservation. The institute suggested to refund him the course fees minus the three days he attended with no regard to their mistake which cost him non attendance and non needed extra accommodation expenses. Where should he turn to complain?
