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Showing results for tags 'flow'.
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Having some issues with Flow Energy currently that I need some advice on. Basically I switched to them via the compare the market website in July 2016, but in November / December 2017 they contacted me to tell me I'd not been paying them enough via Direct Debit, and unbeknownst to me the bill had risen to about £1100. I admitted the fact I hadn't really looked at my bill, and hadn't submitted enough meter readings. But I challenged them on the fact my direct debit was clearly too low, and that they were also aware of the national average (As they had used this as an example to me to demonstrate why my direct debit was too low) and why had they allowed it to continue knowing my direct debit was too low. To compound matters they had also given me a price increase in July (which I hadn't noticed, or missed). We finally agreed that they should re-bill me for that period at the old rate I was on prior to July, and this took the bill down to about £900. I have now received another E-mail saying they're increasing my prices. So, I really need some advice on how to approach this as Flow seem to be keeping me in a kind of debtors prison where they are the jailor. Can it be right that they increase my bill knowing I'm 1. struggling to pay anyway and 2. being aware of my financial difficulties (I gave them a brief income and expenditure). The current payment per month is £101 across 24 months.
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Hello...Had gas/electric supplied by Flow Energy until 6th May 2017 before switching to another company. Final bill issued by Flow Energy 13th June 2017 - advised they would take final d/d 14 days later. Have now received a letter on 2/5/18 from Allied Credit International Ltd from Glasgow stating that the amount is due. (Also, letter dated 23/4/18 but not received until 2/5/18). Have checked bank thoroughly and Flow Energy never took the final direct debit as they said they would at end of June 2017. Also never received any communication at any point from Flow Energy since that email in June 2017 when they advised they would take the final d/d at end of June 2017 i.e. no chase /reminder etc etc. Now concerned I have a DCA after me, and that credit score may be marked also They are just under the 12month rule on backbilling that I have read about on Ofcom website but unsure if Flow energy even agreed to that voluntary charter. Who do I speak to - Allied? But assuming they have just 'bought' the debt. Or do I contact Flow Energy and complain? I had no issue about payng it at the time but thought it had been paid and am annoyed to now have this thrown at me randomly nearly a year later - and especially having a DCA involved!! Any leg to stand on?!
