Makes you wonder if this is just restricted to the one hospital !!
https://www.thetimes.co.uk/article/police-investigate-nhs-waiting-list-fiddle-0skjz03rt?shareToken=9b3148be41ddfe207c14ef73011774a0
Human and/or IT errors.... ready made excuses.
When are big commercial enterprises going to conduct their business in a honest manner.
T Mobile stateside have been caught out.
http://www.dailymail.co.uk/news/article-2676969/FTC-T-Mobile-millions-bogus-charges.html
Regards,John.