Hi guys,
I actually had a very quick reply from the FOS.
Less than a month after I made a complaint I had the answer
- not the one I wanted but the service was quick, professional and the guy was extremely easy to deal with.
My complaint was re MBNA.
I took out a credit card in 2006
- fell into arrears in 2009
- finally came to an agreement with them in 2010.
I maintained the arrangement to pay and then they sold the debt to IDEM in 2012.
Due to serious illness, I couldn't keep payments up with IDEM and now pay them 15 per month.
Arrears are 9144 on 10310 balance.
I wrote to MBNA to tell them I believed that they should have put a default on my file
- they said no they didn't have to as our "relationship didn't break down."
I disagree but the FOS agree with them.
He quotes the ICO guidelines saying the customer relationship is paramount.
He said MBNA treated me fairly, agreed on a reduced repayment plan (200 pm ) and therefore no need for default.
I explained I believed IDEM cannot put default on the file as they are not an original creditor
- is that correct as he was under the impression they could if I broke the terms.
My credit file is a mess, it shows more than six months in arrears with AR even though I have kept to the AR I made with them.
So can I do anything now?
I don't have ten grand.
I could increase payments but how long with the AR remain on my file?
Also, could I ask them to accept payments of 200 pm now and capitalize the arrears - like a new loan?
Do you think I could argue anything with the FOS.
Obviously, if I had stopped payment in 2010 instead of trying to do the right thing, the debt would have fallen off my file.