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Showing results for tags 'faulty fridge freezer'.
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I went in to comet at Manchester fort and purchased Samsung american style Fridge /Freezer on offer price of £559 and got next day delivery for £50 . pluged in after 12 hours did not worked at all. Effectively i have been sold a faulty product in first place. I ve called customer services and after some passing around repair team said go in to store they will refund yoy. Went in to same store and they refused refund or even exchange , rather they persisted there terms and condition say no refund or exchange . I have shown them their T&C which states i have the right to change of mind and if faulty/ damaged than will be refunded.I have a one and half year old baby n elderly parents i needed fridge urgently and its 2 days now witt out one.They say samsung engineer will come n examine/ repair but i dont want repair i have purchased new fridge which suppose to last for years if it cant get started what can i expect. I have never encountered such bullying and total arrogance from any retailer.Manager even after showing T&Cs acclaimed "company policy" is defiant of refund or exchange .I f i have to get repaired stuff than i should have gone to scrapyard . Any help how to tackle this issue as i am very stressed.
