We've had an intermittent issue with our Fridge Freezer, which now finally seems to have broken down permanently, it's only 3 1/2 years old so we're claiming, something, back from the retailer.
To this end we asked an engineer to come out and provide us with an engineers report, however, I'm really not sure what he's provided is adequate, I haven't much confidence in him to be honest, he initially tried to claim that the invoice for his visit was the report, until I asked for something a bit more substantial.
His last offering is attached (I've removed the company header)
[ATTACH]51261[/ATTACH]
Is this adequate for a SOGA claim?