Hi there, I registered for a 30 day trial with eFax as I needed the ability to fax some PDF Documents to the HMRC. I had alot of trouble with the program and instead tried another online product which worked instantly. Consquently I dropped eFax an email stating my desire to cease the trial with immediate effect and close down the account (I was still on the 3rd day by this point) I had an email back from eFax which was a rather obnoxious marketing email with various offers, a very weak apology and the insistence that I phone them to cancel. Rather bemused by this I sent a rather snotty email back stating that I wished to keep the matter in writing, wouldn't be phoning them and purely so there was no margin for dispute on the cancellation (I've been stung on that before) Anyway I received an email back saying my written cancellation was unacceptable as I needed to verify security details with them (Considering the offensive sales pitch in the first email I have fears that should I phone I'll get a sales pitch down my throat for half an hour, something I don't particularly have the time for) The last email I sent to them I confirmed all the details I had given them on the initial signup forms and the last 4 digits of the card number used. I also stated that I was removing their authority to charge my credit card and any attempts to do so would be deemed unauthorised and chargebacks would be made etc. Finally I stated I would not be making verbal contact over the account, that I had a right to keep things in writing and that they 'will' honor the request. Since then I have had no return correspondence and I have yet to receive my MasterCard Statement. My question overall is would you say I've acted correctly? (Open to constructive criticism of course) and am I correct in everything I've explained. Should they card my Credit Card it would be good to know where I stand after the Chargeback has been made. Thanks for your time! Nuke

Hey, Sorry, but I am very angry right now. I just tried to talk to someone on the Efax live chat, it is all below. What annoys me so much is that by email they don't help at all, you wait days for a reply, if you try their chat, they are only there to sell, if you try to ask a question about a problem they can't help. I know that companies won't (Not can't) provide chat support - very happy to provide help only if someone wants to signup and pay. The reason I am livid is this has happened a few times, the end of the conversation was my typing that I tried to email - The reply from Travis was obviously automatic and it was closed automatically. First, I would NEVER use Efax now - It was something I was trying for a community group starting in a month, second is that this is the second (Maybe third) time the exact time this has happened, and lastly...how do they expect anyone at all to signup when their support is like this? This is just the live chat, I also have the exact same problems on email - They don't care at all unless you signup. I really need help with this...