First of all, sorry if this is in the wrong place. Anyway, I moved out of my 4 bedroom rented house last Wednesday. The Tuesday before, I had arranged for ECOPHY, a cleaning company, to conduct a full end of tenancy clean, including all carpets and the cooker. The cost for this was £350. After the clean, I had a quick look around, said I was happy, and paid them the sum in cash. So the day after, I meet with the landlord to do a handover inspection. It turns out that they had barely touched the kitchen. None of the cupboards were cleaned inside or out, the tiles above the oven were greasy still, the fridge hadn't been cleaned, the surfaces hadn't been cleaned and the floor was sticky (I believe they had mopped them, but with what I have no idea). On top of this, there are still marks on the carpets in most rooms. On that Wednesday, I phoned them up to complain and they said they would send someone out to do the kitchen again this week. I still had not had a confirmation from them, so emailed them today saying it needed doing ASAP, or I would have to do the work myself. In this case, I would expect a full or partial refund. Shortly after, I recieved this as a reply: "Dear ***** Regarding your email about the cleaning we conducted, I am sorry to hear that you are not happy. On the day you was shown around the property and you said you was very happy, then after the inspection you paid the account in full. The point you make about the cooker, we cleaned hundreds of ovens and it all depends on where you are starting from, the oven we cleaned for you was in a very state and not cared for, so in the time allowed the clean was exceptional. The same applies to other areas of the property including the kitchen, the floor had a thick film of dirt that was about 2 mm thick in parts and had stuck fast. When it comes to cleaning, there is only so much we can do in a set time and it depends on how dirty the item is when you start, and sorry to say we was starting from ground in dirt. However, under the circumstance you so that you could remove some of the stains in the carpet, I do not believe this possible as some of things are ink, I am will to refund £25 as a good will gesture. I am not prepared to send a new team to the property as I believe the £350 including vat was good value for money, and this was a discounted price already. The property was fair dirtier than expected and the job conducted was over and above, we even cleaned urine of the walls and scrub the skirting in the downstairs toilet which was covered in urine. Please provide you bank details for the good will gesture so we can send you the £25. Regards ***** Ecophy Cleaning Services Ltd" I am considering a small claims case against them, but I am unsure of my legal position. Can I claim money back for a job poorly done? Any advice would be greatly appreciated.