Hi, Sorry for this has been asked before but I am concerned about this and have a few questions about their letter and the way they have gone about things. I received a letter from them for parking more than 2 hours on a car park. The letter had a photo of my car leaving and entering the car park. They say the 2 hour max limit free parking was clearly visible. I disagree - I've parked tons of time and have never seen the signs (which I've only noticed since the letter). I'm not happy because first of all they demand payment or the name of the driver if I wasn't the driver. Perhaps I'm in wrong to feel this way but I don't take kindly to "tell us or else" threats. I also don't take kindly to them saying they believe it's in their right to add charges as and when they like should payment or info on the actual driver doesn't not come in on time. Secondly, despite the letter being posted 9th Dec the wording made it seem like I had until the new year to pay the reduced fee of £60 (down from £100) as it said "reduced to £60 if paid within 14 days of the issue date: 23rd Dec". This implied that the issue date wasn't until the 23rd Dec (weird, I know but that's how it read). Then on 27th Dec I get a letter posted 18th Dec kindly reminding me that if it's not paid by the 23rd then the full price is charged. This is when I realised that their badly-worded initial letter meant I had 14 days from the 9th - which is the 23rd. But getting it 9 days after posting meant their "reminder" was useless. Third, and to make matters worse, I tried to call them an talk to someone but there no option to speak to a human, point out the reminder letter came too late and ask if I can just pay the £60 as a result, which is only fair IMO To make matters worse, the automated service tells me that on top of the full £100 ticket they're going to charge me for paying by debit card!!! [removed] Here are my questions: 1) as it's private land (they mention this in their letter) can they actually enforce any payment? Court action, default/CCJ/police intervention etc? 2) How can they legally demand to know who the other driver was (if there was one)? 3) And if they can't legally demand you to give over another person's details, how can they possibly take the matter further (court/default/police) if you say you weren't the driver and you're not saying who was? Thanks in advance.