Hello, My dad ordered a new contract with a new phone from o2 a few days ago. After being told the phone was in stock and would be dispatched soon I received a text saying it was dispatched and would arrive within 1 to 2 days. The next afternoon my dad got a text explaining the phone was out of stock but assured I would get it on or just after the 2nd of January. My dad phoned up to complain and nothing was resolved so I phoned up. I was transferred to customer services who said they didn't deal with complaints, they then transferred me back to where I was but to a different person. She then gave me the O2 complaints website which didn't work, and she wasn't even aware of this. She then told me to go onto the O2 website where I had originally got the number to phone. After explaining this to her she went silent and after about a minute told me her department wasn't trained to deal with complaints and after putting me on hold to speak to her manager found she was supposed handle complaints but through not knowing what to do she asked her manager to deal with it. I have never been made to feel so worthless and stupid by a person in charge before. He said it was an error and "not their fault." I then said it is because your company never informed me the phone was running low on stock when it was ordered and proceeded to tell me it was dispatched. The response I got was, "I'm sorry you fell that way" and "what do you want me to do, I can't do anything, It's not my fault." I realized I was getting no where so asked if I would be definitely be getting my phone on the restock on the 2nd of January. He said no, might not could be the next time we get stock in. I gave up at this point and told him I was absolutely disgusted at the customer service that I'd received, and he didn't really care. I then found out that my dad is now paying for the phone and that they've already changed my tariff over for a phone that I have no idea when I shall be getting it. Is there anything that I could do to make them take this seriously?

So, I bought 5KG of protein powder from myprotein, which usually sells for around £50. Due to a pricing glitch, it was going through for £1-something. I fully expected my order to be cancelled, however, it went through, and was dispatched. I received a despatch confirmation, was given a delivery time and the money was taken from my account. Now, the delivery time came and went, so I tracked it, and it said it was being sent back to consignor. I phoned them, to see why it had been returned, and was told that due to the pricing error, it was being returned to them. Now, my understanding was that as soon as the despatch confirmation had been sent out, and the cash had been taken, the contract was accepted, and could only be cancelled by myself. Am I wrong? Obviously, arguing my case that the error should have been noticed before dispatch fell on deaf ears. I have had a look around the net, but nothing definitive sticks out.