We bought the Bosch because we thought it would be reliable. How wrong we were! It was bought from Curry's in march of this year. 3 weeks ago the Check water light started flashing, we called Bosch who sent someone out a week later then said they would have to order parts.. another 5 days wait. We have used the washer 3 times since the repair and today the fault has returned. I have lost confidence in them repairing it . My question is can I ask for a refund or replacement? I am dreading them having to come out again as they refuse to give you a time of the engineers arrival and have wasted 2 days waiting for them already.

Good evening, I am not sure if this would be the correct forum for this issue, if not perhaps someone could point me in the right direction. My problem is this, Up until christmas of last year I used to own and run a small diner/cafe. at the beginning of May last year I entered into a rental agreement for a commercial dishwasher. Unfortunately, not long after this, business took a nose dive and I became ill and it just was not a viable option to keep the business open so we closed down just before Christmas. I contacted the leasing company and they said that they would arrange to have the appliance collected but they said that I am still liable for the remaining time on the lease(7 years). I have spoken to my accountant and they suggested that I put in writing confirmation that the business was closing and that it had no assets and was unable to continue, that was why the business was closing. To cut a long story short, they did eventually collect the appliance but they are insistent that I still owe them the rest of the lease. I have today spoken to my accountant who is in the process of winding the company up and he has said I have 2 options: a) the cheapest way to close the company is to get it struck off the register which would seem the ideal solution if it wasnt for this one thing. My accountant has said that I have to sign to say that there are no outstanding creditors, which of course JLA is. He said that if I go down this route and sign then JLA can come after me as an ex director to pay the money. b) the other option is to liquidate the company which does involve costs which I cant afford as I have no job and no assets at the moment. This would safeguard me personally but at a cost which I dont have. The accountant feels that it is unfair for JLA to expect me to pay the whole amount even though they have their appliance back. Is there anyone out there that can advise me whether there may be any get out clauses or anything as I seem to be well and truly stuffed at the moment. Any thoughts would be gratefully appreciated. LTB

For anyone who has one of these and not received a letter about it then please visit http://www.hotpointservice.co.uk/dishwasher-model-checker/

Our dishwasher packed in yesterday. Someone took a look at it today and concluded that the circuit board was fried, and since this would cost around 130 quid to replace we were better off just buying a new one. Needless to say I'm not happy, especially with my bloody mother-in-law who was the one who highly recommended Indesit (it seems everyone else in the world says stay clear of Indesit). The dishwasher is just over 2 years old, and it wasn't a particularly expensive one, so I guess I'm stuffed? Had it been more expensive, I could presumably have argued (SOGA and all that) that it should be expected to last longer than 2 years. Any thoughts? Edit: Actually, price-wise, it's not the cheapest. My model (IDF 125) currently sell for around 250 quid.

In July of last year, I purchased a Hotpoint dishwasher. Everything seemed fine with it until just before Christmas, a section at the bottom of the cutlery tray began to fray away, gradually getting worse until it got to the point where cutlery can no longer be placed in it without falling through into the bottom of the washer. As the dishwasher has a sticker on it saying "Free 5 year parts guarantee", I called Hotpoint to ask for a replacement. They tell me though that they cannot replace that as it is not a mechanical part and if I want a new one I need to pay. I phoned the government's consumer line and as far as they are concerned, this part should certainly be replaced for free in line with the sale of goods act and I should go to Currys themselves to arrange a free replacement. Currys (who I have a 1 year guarantee with callout with) were also unwilling to be of help, saying that as 6 months have passed since purchase, I am entitled to a repair at best, not a free replacement for the faulty part. They say the cutlery tray is classed as a consumable and the sale of goods act in no way entitles me to a free replacement. They also generally had the attitude that it was not their decision to make anyway and they can only go by what Hotpoint have to say. To my mind, the cutlery tray cannot be classed as a consumable as without it, the dishwasher cannot properly function. In its current state I cannot wash my cutlery in the way that is intended. And even if it was deemed to be a part with a limited shelf life, it seems completely unreasonable for it wear away like it has in such a short time frame. Any help as to what I should do would be greatly appreciated.

newby, can someone advise please, purchased a bosch advantix dishwasher from dixons on april 1st worked fine then in august door catch wont secure door you can feel and hear that it is not locked comes open slightley and stops mc organized visit from engineer mc repaired on aug 13 new door catch fitted, then same fault again, repaired on aug 25 new door catch fitted, now september 18 and its gone again what should i do from here:|

Looking for a bit of advice... Our £430 dishwasher has developed a fault after 1 day less than 2 years old. I contacted Comet and agreed to have the machine inspected at a cost to us of £69 (£59 callout + £10 SoGA fee). The engineer called today and said the machine was faulty and requires a new pump at a cost of £115.22. Due to the age of the machine they have offered to discount the part to £34.58 (70%) which would bring the total cost of repair to £103.58 (call out + parts) The standard repair charge for items out of waranty is £125 which includes a parts allowance of up to £150. Am I being unreasoanble to to expect that I should not have to pay anything toward the cost of repair? I dont think I am as surely (IMO) a dishwasher should be reasonably expected to last longer than 2 years especially as theres only 2 of us in the house and its only been on, on average 3-4 times a week. What can I do from here? thanks for reading.

Hi, I have a Zanussi dishwasher, which (as you will see below) was purchased in January 2009 and is out of its one year warranty. It has now broken down after approximately 1 year and 9 months. I have done some research on this site and others, and was hoping that I could pull it all together here and see if those with more knowledge think my plan is sound. So far I have: Phoned the seller (Boots online) and asked them to fix it. When they refused, I discussed this with the representative and also their supervisor. Their position is that the dishwasher is out of warranty and unless I provide a report to prove that the item was defective when I bought it, they would not repair it. Further, they said that if I did provide such a report, they would make a "contribution" towards the repair. A few days later, Boots emailed me (see below). Phoned the manufacturer. They informed me that the lifespan of their dishwashers (not this model specifically) last 5-7 years and some have been known to last decades! My proposed plan: Write to Boots, giving them two weeks to fix the dishwasher (see letter below). If they don't agree/reply, I will pay for the mechanic to come out (~£60). Depending on what the problem is, they may fix it there and then or quote me for a repair or tell me it needs to be replaced. Write to Boots, invoicing them for any work done/future work quoted by the mechanic/new purchase, and giving them a week to remedy the problem themselves. If they don't agree/reply, I will pay for the next stage myself. Write to Boots, invoicing them for everything and giving them a week to settle up. Fill out a small claims court form. Does this sound like the correct way to go? Am I in the right here? According to my reading of the SOGA, they have to fix it. This contradicts the third and fourth paragraphs of their email (below). Who is correct? I am reading the SOGA as saying that if the item was supplied with poor durability then they have to fix it, and that durability is a 'hind sight' issue - I can only now tell that the durability was dodgy. They are saying that I basically have to show how it was poorly durable through an engineer's report. Of course, the defect could be something that an engineer cannot see... Any ideas would be most gratefully received! My proposed letter to Boots: Boots email to me, 9th October: