Hi all,
I have a lovely friend who made a naive mistake two weeks ago - she received a phone call from a 'very believable' fraudster who asked her for some info about her bank card to 'pass security', etc. Ultimately, on the Monday she lost £350.
Even though she contacted her bank on the Monday, they are refusing to reimburse her.
Please can I ask if she has any avenue to go down on this?
Thank you.