I purchased a Dell desktop on line in January and everything was fine until about a month ago. The power button failed so contacted Dell to report same (the computer has a collect and return contract) and informed it would take 14 days but could pay £29 and have an engineer come out next day. I agreed to this because I needed the computer urgently. This is where the 'fun' begins, their next day turned into a week before he appeared, and the power button was replaced. However after only just over a week the same thing happened again. Dell were informed and full of apologies promised an engineer the next day, but am still waiting.
I am absolutely disgusted with the customer service (or lack of it) afforded by this company, and this coupled with the telephone experiences leave a lot to be desired. They use an 0844 high rate telephone number and you get to speak to some foreign person (who you cannot understand). diabolical I say.
Any idea on my consumer rights, wondering if I should be offered a replacement.