Hello, Can someone give me some advice please. Firstly, how do I deal with these people? And what happens if I don't for the reasons outlined below? I got a letter from red castle / gothia debt collection agency. The debt is a small one (about £30) from interest on postage and packaging from a fashion catalogue. It is a recent debt. I should note this is such a small amount that I really am very happy to pay it off and would have done it had I realised my account was accruing this interest. HOWEVER, I tried then tried to pay it on their online site (much more convenient as I have a hearing impairment) and nothing happened. I checked my bank account and the security certificate of the website, no money has come out and there have been no fraud attempts (yet). So I rang the number and got through after several attempts, and they wanted me to confirm name, address and DATE OF BIRTH. I gave them the reference number, name, address, and I am willing to pay all the money off at once, so why won't they deal with me unless I give them my date of birth?? Why would they even care who was paying the debt if the debt is being paid or could this come back to the bite them latter? (to be true I am not at all savvy when it comes to financial matters which is why I am asking your advice.) Why and how could they possibly know what my date of birth is? The man on the phone insisted 'we know what your date of birth is'. I never gave this information out when signing up with the original company that I recall and if I did it was most certainly a fake one as I never use the real thing because I am paranoid about fraud. Is this an attempt to get more information out of me? How can I convince them to let me pay off my debt without telling them this personal information? Do they have any legal right to do this? Will they take me to court for the £30 and will this go against me if I refuse on this basis? Is this even a legitimate company?? I'm not sure whether I'm being unreasonable or not.