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Having booked a holiday for May this year with Thomson we found out (not from the holiday company) that there is substantial building and refurbishment work ongoing at the property. After lengthy arguments Thomson gave us two options, move the date of our holiday or cancel with the stipulation that we had to cancel within 3 days. We moved the date of our holiday and now feel that this was a somewhat knee jerk reaction. Having had time to think we now feel that we should have cancelled as the property will be much different than what we were led to believe. We have actually stayed at the same property 3 times before and the expansion will increase its capacity by about 1/3rd. We understand that we have a contract for this holiday but our feelings are that a contract is a two way thing and Thomson are in breach as what we will be supplied with is not what we bought. Would section 5 of CPUTR 2008 cover this ? Or is there anything else we can do ? -
Hi, there used to be a really good sticky on this. Anyone got a link or know where I can find it? The 'search' function on the site is not working! -
Called Capital One to bring my account up to date after receiving default notice and call centre said account was "with Frederickson" and gave me a number to call. I didn't ring but instead looked up Freds here on the forum. About a week later I had a call at work from someone called Rocky claiming to be from 'FDA' or something like that. Told the caller it was a work line and could not be used for personal calls. He thanked me and hung up. Next I had a letter from Freds telling me that I owed the balance on my Capital One account, giving me a number to call. Instead I sent off one of the forum's CPUTR requests for proof of account ownership and assignation notice. Had a polite letter back confirming they had received my request and had referred it to Capital One. In the meantime, the account would be on hold. Received today a letter from Executive Response Centre at Capital One including scan of my original credit agreement, terms and conditions, and confirmation of default notice. In the letter it says "Please note that this account has not been sold and there is no assignment to provide." Does this mean that I should insist on dealing only with Capital One now, or should I talk payment arrangement with Freds? I cannot deny that I owe the money but would rather deal with C1 than a debt collection agency. Any assistance gratefully welcomed, folks!
