Hi guys, this is my very first post so don't bite please! I would be so grateful for some help regarding my family's dreadful holiday last year. Here goes, We booked a holiday for 2 adults 2 children to the Algarve for August 2014 to The Eden Resort (all inclusive). This was through Teletext Holidays. Everything was running smoothly until we landed in Portugal and our transfer took us to an entirely different Hotel (Clube Albufiera). This was at 1:00AM...after travelling the whole night with two children we just needed sleep. We spoke to the manager at Clube Albufiera who said that Eden overbooked us so we need to stay at the Clube for 4 nights, and a different hotel for 2 nights.....NOT IMPRESSED! But we had no choice! we were basically stranded in Portugal with 2 children and had received no prior notice that the Eden was overbooked! After 2 nights of staying at the Clube, I could not get hold of Teletext etc but received an email from "EC-Travel" (never heard of them before) saying that we can stay at the Clube Hotel for the remainder of our stay but need to move into a ONE bedroomed apartment for the last night (attached below). It was so distressing and the four of us could hardly fit in the room . Don't get me wrong, the Clube hotel was OK and they were very sympathetic but it was not what we paid for! the rooms were cheaper (as I saw a price list etc) the food was horrid so we had to eat where're, beach was further etc. Anyway, since we got back I was straight onto Teletext and they have taken months to write back (I have attached the letter to this post). They basically admit zero liability as they are just acting as an agent. If we wanted our money back we should have cancelled!! But we couldn't possibly do that. I'm looking for ANY advise PLEASE i'm so desperate I don't know where to take it from here (I'm even upset just writing this!!) I know it was a long time ago but we are still paying a credit card off because of the overspend due to us having to make extra payments everywhere (even though we were "all inclusive" but thankfully we did take a credit card with us!! Thanks in advance for any comments Heidi & Family xx

I do hope somebody can help as i am truly feeling harrassed now. On signing the tenancy agreement we were told that we cant get a copy and that it has to be signed by the L/l. Later we were advised that it was with head office. They said that the deposit and months advance has to be paid in cash as Natwest system was down. This was not true having spoken to Natwest that day. On moving in it came to our knowledge that the washing machine, tumble dryer and kitchen extractor fan was not working. The cupboard in the smallest bedroom which my toddler sleeps in has a cupboard with exposed wires. I put a big plastic box in front of it so she cant get access. For weeks i tried feverently to get these repairs sorted but they kept fobbing me off with excuses such as yes somes coming tommorrow to sort it out or that they had sourced a dryer its brand new and in another L/L's garage. They insisted that it had to be delievered on the day and when i agreed and told them anytime. They called to say that the L/l decided he wanted it. When i asked what make/style/or whether it even came with warranty they were not aware. This happened twice. Prior to signing we were told that a table and chairs and a fridge freezer is approved. I had also put this in an email that i requested this but the est agt did not reply via email.The fridge freezer that is currently there is too small it has less 2 1/2 shelves and no tray on the door to hold bottles. Now that that est agt has been sacked they are asking me for proof of confirmation. Around the 27th day of moving in they said that they want me to sign a prescribed information form for DPS. It cross referenced an old tenancy agreement (that they had asked me to sign for but i did not move in on that date as the boiler needed certifying). I said that i could not sign it as it cross referenced an invalid tenancy agreement. They then sent another tenancy agreement which had the landlords wifes' name on it. I refused on the grounds that it had to be the landlord contact details not the wifes. The est agt tried to pretend it was a mistake but it was evident by the fact that she had handwritten that she had gotten "his" consent to sign on his behalf on the last page of the agreement. On account of which she decided that she wanted to create a new tenancy agreement. I told her that I wanted all the paperwork associated with the tenancy agreement. In this agreement it states that the landlord will repair electrical appliances that are in the inventory. However, in the mutal agreement section she has declared that the L/l no longer wants an inventory. However, the day that rent was due he text me saying he wants an inventory done. I did not pay the rent. She took out the section relating to the landlord having landlord insurance and keeps the section requiring me to have insurance to cover £2k worth of content insurance. Since then the landlord has been sending an engineer around he is the fourth person to be viewing the property. I told the est agts that this is harrassment as they cant keep accessing the property and nothing effectively is changing. All of th engineers said that the goods need replacing, however this last engineer has said that the tumble dryer can be repaired and the extractor motor albiet is dead can be repaired. Please note no gas certificate was given until around 30days of the tenancy and when recieved it was dated 2010 then crossed out in different ink and different handwriting. I was legally advised to ask for alternative accommodation as the property was potentially dangerous. I was then advised that the est agt had contacted the plumber whom had the correct date on his ticket. The gas certificate said at the top Landlord so its not supposed to be my copy. I have checked land reg and it appears that he is the only landlord and it appears to be a residential mortgage as he is still registered at my address. Not withstanding i have contacted DPS and they have confirmed that they have registered my deposit but not sent the money and 30 days have elapsed. As i have not signed the last tenancy due to all the discrepancies can they argue that they were waiting for me to sign the tenancy agreement before they can actually send the money to DPS. I sent an email to the est agt and L/l stating that we want all the goods as per viewing of the property i.e. seperate washing machine and tumble dryer etc. I advised that if we are going to lock heads on these non-working items lets call it a day and come to a mutual agreement on leaving the property. I told her to send all correspondence via email. Instead she contacts my husband and advises that they are providing a washer/dryer that day. My husband agreed. I told him to contact them back and advise that we required the items as seen as per viewing and to send all correspondence via email. 10mins later theres a knock on the door and its the landlord with the engineer. She sent the email 10 mins before but never mentioned to my husband that the landlord was coming too. Can they do this? I have stopped replying to her email now as i felt that was the last straw as this is feeling like harrassment. I dont mind paying my rent once the repairs are done. However, est agt keeps emailing me asking me to sign, i have told her that i am seeking legal advise due to all the discrepancies in this case. The day rent was due (i did not pay) i recieved a reciept for window cleaning, i checked the windows they were not cleaned recently. However, I found smugged writing on the window upstairs stating " D**d I can" I feel really harrassed. I was told that the appliances were in working order and that table/chairs and fridge freezer were agreed from the est agt that has subsequently been sacked for embezzlement and i am being asked for proof of confirmation that he said it was agreed. Can I get out of this agreement? If i remain how can i protect myself from harrassment and what protection will i have for any further repairs that may arise? Sorry for the long email just thought i should give most of the facts.