When I took out my mobile phone contract with Vodafone 15 months ago I was automatically signed up to a months free insurance for £6.99 although I had to give my bank details. I decided to continue with the insurance after a month as I was conscious if anything went wrong a new i phone would be expensive. My phone suffered water damage so I put in a claim 2 weeks ago. I was asked to pay the £50 excess and send the phone for repair which cost another £7 for postage. I received the phone back after 5 days expecting it to be back to normal. The reality was that the phone was in exactly the same condition i.e. I was still unable to make or receive calls or texts. I called Citymain Administrators to explain what had happened to be told that I would have to send it back again so they could have another look at it. I am very annoyed as I feel that they are just trying to get out of replacing the phone. The initial process I was asked to follow although I was without a phone for a week was acceptable. This is now ridiculous as I have to spend another hour wiping the data off the phone (as requested by them) and then reloading it when the phone comes back. I have looked at the contract that was emailed to me when I had the first month and it is just a brief overview it says that you have to look on the reverse for the full details of the contract. Of course I cant do that as it's an email. This feels like just another example of a mobile phone company taking money off you for a service that is useless and very time consuming.