Hi all, Please could I get some advice from you about my first plus and PPI claim, we took out an original loan in aug 2003 via loans.co.uk for 20K plus front loaded PPI (we have since had a refund on this) in dec 2003 we took out a further advance from first plus and so started a new loan for £30k plus added PPI of nearly £8k, we thought that we dealt directly with FP and it was only when we started a PPI mis sale claim in 2007 FP told us that we had taken the loan via a broker Central Trust and that we had to chase them for claim, which we did, they sent us a final response saying they were not regulated at time etc so nothing they would do, we have since been getting into alot of problems with repaying this loan and decided we would try again and so I contacted central trust again and got a SAR request from them, they still wouldnt pay back PPI so it has been with FOS ever since. in june as I had heard nothing from FOS I contacted them again and they agreed to fast track our claim, I had an email yesterday from them saying there is still some confusion over who is responsible for loan as FP had told FOS that the broker was a company called Independent Finance Company who are no longer trading and the FOS couldnt understand why we didnt know about this broker and why didnt we just go back to loans.co.uk ? Then it dawned on me, I knew I had no recollection of taking this loan through a broker and thought that we were dealing with FP direct as all paperwork came from them, then the penny dropped and I remembered I didnt contact them at all, they called me pretending to be FP and asking me as a valued customer would we be interested in a further advance, they didnt need to get much info from us as we had provided it to FP 3 months earlier and all we had to do was fax back paperwork (which we assumed was going to FP) so not only have we been mis sold a PPI policy but they lied to us and pretended to be FP to get our business and I presume without our permission FP gave them all our info!!! I found in the SAR info a letter from Central Trust acknowledging they are responsible for the sale of loan and PPI I assume this Independent finance were a subsidiary of theirs and it is central trust we need to deal with, but they were not regulated by anyone in 2003 it would seem I have an awful feeling that it wont be upheld and FOS cant do anything. When I sent in SAR request they told me that they couldnt provide recorded calls as they had been corrupted but sent the notepad of the calls and action that was taken and it very much indicates that they contacted me first and also that they made alot of commission out of it. Obviously I am fuming and devastated as we are in arrears with this loan and FP and being very unhelpful and threatening legal action, if we could get this PPI back it would pay off arrears and lower the payments etc. Is there any advice that you can offer as to what we can about this, is there any redress with FP for passing this company our details and them then contacting us pretending to be FP?? Even if these companies were not regulated surely they cant be allowed to treat people this way and get away scot free !! many thnaks to you all

Round 2 of PPI reclaim. This time it will not be so easy, having read threads on CAG, before posting this. However, I hope I can pick up on some of the issues others had difficulty with, and hopefully, give others who have had PPI policies with these companies a helping hand. Fortunately, I have a lot of information to go on, as a result of SAR requests related to past bank charge reclaims. Story so far: Central Trust PLC arranged a joint secured loan during December 2000. They arranged this loan with Endeavour Personal Finance Ltd, an HSBC company, based iat Beneficial House, Easthampstead Rd, Bracknell, RG12 1NS. Loan Details Advance, £14,000 PPI single payment policy £3640 Total £17,640 APR 12.9% I had pursued Endeavour regarding the mis-selling of PPI and they said that Central Capital Ltd are responsible for the PPI sale and any reclaim, which I kind of accept. I have the Credit agreement- an actual original- which is a first for me. I have a record of all transactions on the account and the account no which is settled in full and never defaulted- no issues there. The account settled during mid 2003. The following letter has today been drafted and sent to Central Capital Ltd, based on my letter in another PPI thread, kennythecelt V Bank of Scotland Credit Care Bronze: Central Capital Ltd xxxxxx 2010 The Complaints Department Melton House 65-67 Clarendon Rd Watford Herts WD17 1BL Dear Sir/Madam, Mr and Mrs kennythecelt Present Address for correspondence: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Previous Address of Account: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Your group of companies ie Central Trust PLC and Debtbuster Loans, acted as a credit broker for ourselves and arranged a secured loan with Endeavour Personal Finance. The loan and account details are as follows: Loan amount: £14,000 Single sum payment protection insurance policy: £3,640, Total loan amount: £17,640 APR: 12.9% Repayment period: 120 months Advance date: xxxxxxx Settlement date: xxxxxxxx Account No: xxxxxxxxxxxxxxxxxxxxxxxxx A copy of the credit agreement with Endeavour Personal Finance is attached for your information. I also attach a copy of the historical transactions on the account with Endeavour Personal Finance, for your information, which I have received from them. I believe I have been mis-sold a payment protection insurance policy (PPI), by you and I would like to request a full refund of my premiums, plus interest that I paid on that sum ie 12.9% plus compensatory interest at 8%. This loan has since been repaid in full by me, before the due settlement date. I have been in contact with Endeavour Personal Finance regarding the mis-selling of PPI and they have referred me to you. I do not believe being forced to buy this policy as part of the loan was a fair and reasonable obligation upon me as I did not need this insurance and I did not want it. Please note that the reason you arranged this loan on our behalf was to consolidate our finances. This means that you would be aware that I had financial difficulties at the time and could therefore not afford the luxury of a worthless Payment Protection Insurance policy paid up front with interest at 12.9% added for the privilege. The policy was mis-sold to me because: • It was sold as a condition of the loan being made available to me. • I had pre existing medical conditions which would have meant that I would not have been able to make a claim for those conditions. In effect, the policy was useless to me. • I did not see the policy in advance of signing the agreement to make myself aware of its terms and conditions, as you did not make me aware of them. In fact, I don't recollect ever seeing a full policy document and have no idea who you arranged this policy with- perhaps you can supply a copy of the terms and conditions of the policy document. • The policy was a lump sum prepaid policy and I had to pay you interest for that policy for the period of the loan. This was not explained to me. I was also not given the cheaper option of a monthly PPI policy, which would not have accrued interest over the duration of the policy and which would have been easier to cancel. It is not easy to cancel a prepaid policy as it is paid up front. The FSA has recommended the end of single payment PPI policies due to the number of instances of mis-selling. • The monthly payments to Endeavour Personal Finance would have been considerably less and more manageable to me, if I was not sold the policy and related interest and instead sold a monthly policy. • I was not asked by you if I had other insurances/ policies or financial measures in place which could provide me with cover if I needed it or the means to repay the loan amount. • I was not offered a choice of market placed products, but directed to a policy which you provided me with. Presumably, you had a business interest for doing so and I would like to know what this was please. • You did not take steps to ensure that the policy was in my/ our best interests. You did not make a comparison of products for my individual circumstances. • You did not inform me that you would make commission from the sale of the policy to me or what the commission was. Can you please tell me commission you received. • At the time of entering into the agreement with you, I was employed by xxxxxxxxxx Council as was my wife. You were aware of these facts as you sought references to process the loan and PPI. As we were employed in Local Authorities, in the event that we had an illness during the period of the loan and PPI policy, both my wife and I would have been provided with sickness pay for a 12 month period (6 months at full pay) which was better than the policy you provided me with. We also had superannuation scheme membership. • At the time of the policy being sold to me, we were at no risk of redundancy as we were employed in local government. The only type of redundancy would have been voluntary and the terms of voluntary redundancy would have been very favourable and enough to repay the loan. Consequently the PPI policy you sold me as a condition of the loan was worthless. • I believe that you have recently reviewed your policy on sales of PPI due to recommendations from the FSA due to complaints about circumstances such as mine. • These policies were recommended to clients such as me by your sales staff who were on commission as part of their salary and conditions of service and I was not made aware of this by you or the salesperson, who I assumed to be a member of staff not motivated by sales but with my best interest at heart, as a consumer. I now respectfully ask that you investigate the selling of the policy to me and make arrangements for full repayment of the policy amount and all interest on the policy (at fixed rate of 12.9%) that I have paid to you until the loan was settled. In addition to that sum, I require interest at 8% on the combined sum above, from the date of the loan agreement and PPI until you settle this claim with me. If I do not receive a favourable response from you I will pursue this claim through the Financial Ombudsman Service and I am prepared to seek legal redress, for which I would claim costs and time in full. I appreciate that you will claim a lack of available data, but, I have supplied these to you, to help you make your enquiries. I expect this issue to be resolved within 14 days please. Yours sincerely Mr and Mrs kennythecelt