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Showing results for tags 'cash genie debit'.
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I recently sent Cash Genie a 14 day cancellation notice, which I know they received as I got a text from them to say they wanted to 'discuss' the said letter. This morning, however, they have still tried to take a debit from my account. This was unsuccessful but in any case the point is that they do not seem to have taken my cancellation request into consideration. My question is; is it enough that Cash Genie have received the said cancellation for it to stand, or do they have to explicitly confirm that they have accepted the request? An odd question I know but they want me to reply to them by 8pm tonight in regards to the declined payment. I want to know what I can say to them especially in regards to the cancellation that I requested many days ago (within the 14 days) and that this obviously 'cancelled' the agreement between us, which included the debit that was due today.
