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The UK Civil Aviation Authority (CAA) has launched enforcement action against Ryanair. This action follows a review by the regulator that found Ryanair is not complying fully with European consumer law designed to support passengers following flight disruption. Ryanair is now required to make policy changes or face the prospect of further enforcement steps leading to court action, if the airline remains non-compliant. The CAA has concluded that: • It is not satisfied that Ryanair is dealing with compensation claims for disruption caused by routine technical faults in line with applicable consumer law – this is despite the UK Court of Appeal (in the case of Jet2.com v Huzar) clarifying how such claims are to be treated and assurances given to the CAA by Ryanair; and, • Ryanair is attempting to impose a contractual two-year time limit, from the date of the flight, for passengers to issue compensation claims at court – despite previously publicly committing to a six year time limit and in spite of the UK Court of Appeal (Dawson v Thomson Airways) ruling that passengers have up to six years to issue such claims at court. Ryanair is now required to make policy changes or face the prospect of further enforcement steps leading to court action, if the airline remains non-compliant. https://www.caa.co.uk/application.aspx?catid=14&pagetype=65&appid=7&mode=detail&nid=2484 -
Holidaymakers trying to get compensation for flight delays have been promised better support from three airlines. Thanks to pressure from the CAA regulator, Jet2 and Wizz Air are paying out when passengers are stranded due to ordinary technical faults. Jet2 has agreed to look at claims as far back as six years, rather than limiting cases to two years. But Wizz Air is keeping its two-year limit, a decision that has been referred to the consumer regulator in Hungary, where it's based. Aer Lingus and Jet2 have also promised to improve passenger information when there are flight disruptions. Read more: http://www.thisismoney.co.uk/money/news/article-3202787/Airlines-forced-pay-flight-delays-thanks-pressure-CAA-regulator.html#ixzz3jGlnFWEK
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Hi, MKDP LLP have placed two defaults on my credit file, so i recently sent a CAA and proof of Default Notice request to MKDP debt collection agency on the 13th September. I received there response today saying "At this time we are unable to resolve your query, which requires further investigation. We will be liaising with the Original Creditor where applicable and we will contact you as soon as we receive a response but no later than 8 weeks form the date on this letter." Though isnt the prescribed period 12 days to produce this information? Where do I stand not is the debt unenforceable until they produce the agreement? Also, I heard somewhere if they still fail to produce it in a month they commit an offence. I'm just looking for a bit of information to draft a reply. Any advice would be appreciated. Thankyou.
